Privacy Policy

Effective date: September 4, 2025
Business name: NG Air Conditioning
Website: https://www.nghvacrepair.com

Who we are

NG Air Conditioning (“NG,**” “we,” “us,” or “our”) provides residential and light-commercial HVAC services in and around Buffalo Grove, Illinois. You can reach us at +1 (847) 752-9711 or by mail at 891 Saybrook Ln, Buffalo Grove, IL 60089. nghvacrepair.com+1

What this policy covers

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and when you contact or book services with us.

Information we collect

  • Information you provide: name, phone number, email, service address, project details, messages sent through forms or by phone.
  • Service & scheduling data: preferred dates/times, job type, property details.
  • Payment/financing data: if you apply for financing or pay through third-party providers (e.g., Wisetack or Wells Fargo Home Projects), those services collect and process your information under their own privacy policies.
  • Automatic data: IP address, device/browser, pages viewed, time on page, and other analytics collected via cookies or similar technologies (e.g., Google Analytics).
  • Communications: call recordings/voicemail where applicable, and email or text correspondence.

How we use information

  • Provide, schedule, and complete HVAC services.
  • Respond to inquiries, estimates, and customer support.
  • Process payments or connect you with financing options you request.
  • Improve our website, marketing, and service quality (including analytics).
  • Prevent fraud, enforce our terms, and comply with legal obligations.

Legal bases (where applicable)

Depending on your location, we may rely on one or more of the following: performance of a contract, legitimate interests (e.g., service quality, safety, security), consent (for certain marketing cookies/communications), and legal compliance.

Sharing of information

We do not sell your personal information. We share it only with:

  • Service providers that help operate our website, analytics, scheduling, communications, or payment processing (e.g., booking platforms).
  • Financing partners you choose to use (e.g., Wisetack, Wells Fargo).
  • Law enforcement or regulators when required by law or to protect rights, safety, and property.

Each third party processes data under its own privacy policy.

Cookies & analytics

We use cookies and similar technologies to operate the site and understand usage (e.g., Google Analytics). You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

Data retention

We keep personal information only as long as needed for the purposes described above, to provide service to you, and to comply with legal, tax, or accounting requirements.

Data security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your choices & rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you.
  • Request correction or deletion.
  • Object to or restrict certain processing.
  • Opt out of marketing communications at any time.

To make a request, contact us using the information below.

Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect data from them.

Third-party websites

Our site may link to external sites (e.g., online booking portals or financing applications). We are not responsible for their content or privacy practices. Review each provider’s policy before submitting information.

Changes to this policy

We may update this Policy from time to time. The “Effective date” will reflect the latest version. Material changes will be posted on this page.

How to contact us

NG Air Conditioning
Phone: +1 (847) 752-9711
Mailing address: 891 Saybrook Ln, Buffalo Grove, IL 60089
Website: https://www.nghvacrepair.com‍